General Questions

Rosabellathreads and it associates will ensure the most accurate description in product type, colour and composition. Due to the incredible variation in computer monitors throughout the world and the fact that colour and product variation may occur due to the low volume of production of batches and dealing with natural fibres, it cannot warrant the accuracy of what is viewed or sold. If the product is not to your expectation, please refer to the PRODUCT RETURN section of this information.

Rosabellathreads and its associates will limit their liability responsibility to no more than the cost of goods purchased from us. Product warranty will be dealt with on a case by case basis and will be judged on its individual merit. Warranty will be limited to the extent of the purchase price and will not take into account any input from the purchaser to any modification or manipulation of the product.

Rosabellathreads and its associates provide to you, the consumer, our products in the best condition that we can. If you are unhappy with the product that you have received please contact us at [email protected] and we can discuss this further with you. We are keen to resolve any issues that you may have with the product to ensure your complete and total satisfaction.

Refunds or exchanges will only be made within ONE month from the date of shipping. Please email us as soon as possible after receiving goods if you wish to return or exchange goods. Should a product return situation ensue, the cost of return postage will be borne by the purchaser. Goods received in the same condition as shipped from Rosabellathreads will be entitled to full refund to the extent of purchase price. Products that have been exposed to adverse environments, for instance moisture, heat, smoke from cigarettes or wood, radiation or anything that affects the quality of the product will NOT be entitled to any compensation or refund. This will be communicated to you upon return of the goods to us.

All goods sold on the website are listed in Australian Dollars. Rosabellathreads and its associates will not be held responsible for any bank charges that your financial institution may charge you in the processing of any sale. This also includes any currency conversion costs that your financial institution may charge you.

Owing to the various duties that different countries impose on imports, Rosabellathreads cannot be held responsible for these costs.  By accepting these conditions, you acknowledge that you will accept any Government Import charges that may be levied against the purchase of goods into your country.

All the content and trademarks on this website remain the property of Rosabellathreads and its associates and is subject to copyright law. In accepting these terms it may not be used for any other purpose other than viewing information on this website. Any type of information (intellectual, physical, virtual, digital or alike) will not be copied, distributed or shared with any person or entity. If we find that a breach of copyright or any copying of information has taken place it will be dealt with the full extent of the law and prosecution will ensue.

All online purchases made with Rosabellathreads are made in a secure environment using the latest security technology. If you would rather purchase by other means please feel free to contact us at [email protected]  A processing fee may be charged depending on the order. We will notify you of this prior to shipping and collection of monies from you.

We guarantee that all orders will be shipped within two to five working days (not including the weekend). If we are unable to ship your order in this time, due to stock shortage or for any other reason, we will contact you and arrange a refund or notify you of the expected dispatch date. Rosabellathreads and its associates accept no responsibility or liability for any delays in receiving the goods outside its control.

All postage of orders has been subsidised by Rosabellathreads and its associates. However, if for whatever reason there is an unavoidable price variation from what we have quoted on the website, we reserve the right to contact you and confirm any adjustment in postage cost. This will be undertaken prior to shipping to receive your confirmation.

If we are unable to send your purchase to you we will notify you of this electronically and try to resolve the problem. Should no resolution be possible a full refund to you will take place within FOUR working days (not including the weekend).  Rosabellathreads and its associates will not be held responsible for any time delays that your financial institution may take in passing this refund to you. We will not be held responsible for any interest that your financial institution may wish to charge you as a result of delay in refund of monies to you.

We respect your personal and online privacy. Rosabellathreads and its associates will not share any information whatsoever with any other person or third party entity. We may from time to time contact you with regards to product information or promotion of goods. Please tick “unsubscribe” if you do not wish to be included in this correspondence. Please keep your password and account information secure to ensure that it is not violated or compromised.

Specific Questions

We are more than happy to help with any query pertaining to any kit, pattern or appropriateness of a type of yarn to such.  Please feel free to contact us via telephone (+61) 7 46 979337 or via email adm[email protected] and we will speak with you in person about your concern.  Please tell us the best time to contact you and any differing time zone you may live from AEST Australian Eastern  Standard Time.

We understand that sometimes you just do not have enough yarn in your stash or you may have mis-calculated on the amount of yarn you needed to finish that project.  Rather than purchase more of the same type online, please email us first to see if we can supply you yarn from the same batch colour type from our extensive Rosabella range.  This hopefully should ensure that you can be guaranteed a yarn that is exactly the same colour as the one you have at home.

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